CalOptima Reports Potential Loss of Patient Claims Information (updated)

Monday, October 26, 2009

From CalOptima’s web site:

ORANGE, Calif. (October 23, 2009) – CalOptima has identified the potential loss of past medical claims information for approximately 68,000 of its members that was stored on electronic media devices.

CalOptima’s claims scanning vendor sent the electronic media devices to CalOptima through the U.S. Postal service by certified mail. On Tuesday, October 13, 2009, CalOptima discovered the apparent loss of the devices when the external packaging materials were delivered by the U.S. Postal Service without the box containing the devices. CalOptima immediately initiated an investigation to determine the location of the devices, including the possibility that the separated box containing the devices may have been forwarded by the U.S. Post Office to another U.S. Post Office facility. On Wednesday, October 14, 2009, CalOptima notified state and federal agencies of the potential loss of the devices, and on the following day, posted an alert for public notification on its Web site when it became evident the devices might not be located. CalOptima, its vendor, and the U.S. Postal Service are continuing to search for the box containing the devices. Claims information contained on the devices includes member names, home addresses, dates of birth, medical procedure codes, diagnosis codes and member identification numbers, including some Social Security numbers. The devices contained only copies of historical processed claims information. CalOptima has identified the affected members and is preparing to send them notice letters. For more information, CalOptima members should call CalOptima at 1-800-509-4225.

According to CalOptima’s web site, their network of doctors and hospitals includes more than 5,000 primary care doctors and specialists and 24 hospitals serving nearly 380,000 members.

Hat-tip, Joseph Goedert of Health Data Management

Update of 10-29: see Comment from cheat-seeker, below, indicating that the disks were recovered.

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